Terms of service

Your account. You are responsible for what is done with your account and your credentials. Secret app keys stay on your own server; publishable keys are the ones you ship inside a client, and are limited to the origins you allow. Tell us promptly if a key is exposed so it can be rotated. What you may use it for. Use Voxera lawfully, and only with whatever consent applies where your callers are. You are responsible for the prompts and tools you configure, for what your agents say and do, and for disclosing that a caller is speaking to an automated system where that is required. Do not try to work around plan limits, and do not put provider API keys or passwords into agent configuration — the platform rejects them. Plans and allowances. Each plan carries a monthly voice-minute allowance, a concurrent-call limit and a transcript retention period, all listed on the pricing page. When the monthly allowance is exhausted, new sessions are refused until the next monthly period begins; a call already in progress is not cut off. Concurrency limits are enforced across your whole workspace at the moment a call starts. Billing. Paid plans are billed monthly in advance through Stripe, which holds your payment details — Voxera never receives your card number. You may cancel at any time and the plan runs to the end of the period you have already paid for; part-used months are not refunded. If you are a consumer in the EU or EEA, your statutory rights, including the right of withdrawal, apply regardless of this paragraph. A subscription that goes unpaid may lead to the workspace being suspended. Your data. What your application sends, and what your end users say, remains yours. We process it to run the service as described in the privacy page, and transcripts are deleted on the retention schedule your plan sets. Call audio is transcribed as it passes through and is not stored. Availability. Voxera does not publish an uptime commitment or service-level agreement today, and none is implied by these terms. Support is by email and is answered on a best-effort basis. Suspension and termination. We may suspend or close a workspace for non-payment, or for use that breaks these terms or the law. Changes of that kind are recorded with a reason. You may close your account whenever you like. Liability. The service is provided as it is. So far as the law allows, Voxera is not liable for indirect or consequential loss, and total liability in any twelve-month period is limited to the fees you paid in that period. Nothing here limits liability that cannot be limited by law. Changes. These terms may change. The date at the top of this page shows when they last did, and material changes are sent by email to workspace owners.